Returns & Exchanges

If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested online within 5 days of receiving your order. Please refer to our Returns and Exchanges policy for details on how to request an RMA.

RETURNING YOUR PURCHASE

Making a return for a refund, store credit, or exchange is easy using either our Domestic Returns or International Returns service. All returns must be made within 5 days of receiving an RMA. For full details on how to return your purchase see our Returns and Exchanges policy.

EXCHANGES

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

OUR POLICY

Items should be returned unused and with all CHARTER OF FASHION and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email EMMA@CHARTER OF FASHION.com if any of your purchases have been delivered without CHARTER OF FASHION tags.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender.

SHOES

All shoes should be tried on a carpeted surface before wear.

BEAUTY

Skincare, cosmetics and hair care must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note, fragrance, nail polish and aerosols are final sale and will not be returned due to restrictions by the Department of Transportation.

LINGERIE & SWIMWEAR

Briefs, swimming costumes, and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

TECHNOLOGY

Technology products should be returned in the original packaging.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorization (RMA) number and return the faulty goods to us within 10 days of the day you received them.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

FINAL SALE

Final sale items purchased during our sale clearance cannot be returned or exchanged.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your CHARTER OF FASHION account.

RETURNING YOUR PURCHASE

Simply create a Returns Merchandise Authorization (RMA) number, and send your item(s) back to us within 5 days of receiving your order.
Please follow the steps below to return your purchase.

  1. Sign into your account and under My Orders, select the order number containing the items you would like to return.
  2. Click on the “Create a Return/Exchange” button and choose the reason for return. If you would like to exchange an item, choose your replacement size.
  3. Check the box to agree with our Return Policy. You will then receive an email with your RMA number.

** Please note all Exchanges or Returns must be authorized by Charter of Fashion BEFORE you ship back your items. UNAUTHORISED returns will not be accepted.

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